SUPPORT
A little help.
A clearer next step.
Get help with GunterChart, your purchase or installation. Send a private message, or find an answer in the FAQs below.
CONTACT US
What can we help with?
Tell us what you are trying to do and what happened. We’ll reply to the email address you provide.
Your message is private and does not appear on the roadmap.
FREQUENTLY ASKED QUESTIONS
Find your next step.
General
What is GunterChart?
GunterChart is a charting and manual trading plugin for MetaTrader 5. It brings drawing, chart organisation, risk sizing and manual controls into one workspace. Explore the current features.
Which platforms does it work on?
GunterChart currently supports MetaTrader 5 on Windows. macOS has not been tested. Standalone and mobile apps are planned; see the roadmap.
How many computers can I use it on?
Your founding licence covers up to five PCs. If you replace a computer or lose access to one, use the contact form so we can help recover your access.
Where can I suggest an improvement?
Use the suggestion form on our roadmap. You can also vote on published ideas. The roadmap describes planned work without promising release dates.
Purchase & installation
Can I try GunterChart before buying?
Yes. Download the Windows installer for a seven-day trial without a card or licence code. The trial starts when Helper successfully registers it online, and Helper shows its end date. There is no automatic charge; enter a purchased licence in Helper to continue afterwards.
What does founding access include?
US$39 includes lifetime access on up to five PCs and all future updates. There are 500 founding licences in total. After they are sold, new purchases move to monthly plans; founders keep their lifetime benefits.
How do I install GunterChart?
Download the Windows installer, close the MT5 terminal you want to use and run the installer. Its progress checklist shows what has been installed and any remaining setup steps. You can start with the free trial or activate your purchased licence in Helper. Older ZIP downloads should be extracted before opening Helper. Follow the setup guide.
I paid but cannot find my licence email. What should I do?
Check your inbox and junk folder. If the email is missing or the payment result is uncertain, contact us below so we can check the existing order. Please do not buy again while that order is being checked.
Can I request a refund?
You can request a full refund within 14 calendar days of purchase, including after downloading or trying GunterChart. Explain the purchase or refund request in the contact form. See the refund policy for details; statutory rights are unaffected.
Who helps with payment receipts or billing?
Link is the merchant of record for purchases through Stripe Managed Payments. For payment receipts, invoices and billing questions, use the contact details in your checkout or receipt. GunterChart support can help with the resulting licence or access issue.
How do I recover access after changing my email or PC?
Send a message describing what changed. Address changes and lost-PC recovery require ownership verification; a purchase reference or sender address alone is not enough. We will explain the next steps.
Daily use
Can I use GunterChart for live trading?
Tomas, GunterChart’s creator, uses it daily in his own trading. It is an alpha release and experience can vary by broker and setup. You are welcome to explore it on a demo account first. See the known issues.
How do I change drawing colours and line styles?
Select your drawing to reveal its appearance controls. The current interface includes colour, opacity, line style and thickness options; see the drawing examples.
Can I change between light and dark appearance?
Open the Settings panel and choose your appearance. You can also adjust the chart colours there.
What should I include when reporting a problem?
Include your Helper/app version, the exact displayed message and the MT5 terminal you selected. A purchase reference may help with an access issue. Please leave out passwords, card details and your full licence code.
Where can I find updates and known issues?
See Updates for release notes and use Helper or your chart’s update controls to install an available version. Check known issues for current limitations. Planned improvements are listed separately on the roadmap.